Product
Is the honey raw?
Yes. Our honey is raw and unpasteurised. It is gently strained to remove wax and debris, never heated to force clarity. Natural crystallisation over time is a sign of real honey, not a fault.
Is it filtered?
Lightly strained only. We do not ultra-filter, which would strip the pollen and character that make each origin distinct.
Where is it sourced?
From specific regions of Tunisia, matched to each variety: Sidr from the south, coriander from the central plains, thyme from the northern hills, eucalyptus from the coast. We source by origin, never by volume.
Where does the olive oil come from?
From the olive forests below Kesra, a hilltop village in the Siliana Governorate in the Tunisian highlands. Wild and semi-wild trees grow there, the oldest over a thousand years old, some up to three thousand. They are protected by the Tunisian state and harvested by hand by local families, without industrial equipment. The oil is extra virgin, pressed shortly after harvest and bottled unblended.
What comes in each box?
Every collection includes a long-handled wooden spoon, a booklet on the trees, blossoms and origins of the varieties, and a gift box with no price anywhere. Collections with olive oil also include a certificate documenting the origin and age of the olive trees of Kesra.
What is the shelf life?
Honey keeps for years when stored well. Each jar carries a best-before date for completeness, but pure honey does not spoil. Olive oil is best within the date shown, while it is freshest.
How should I store it?
Keep honey at room temperature, away from direct sun. If it crystallises, warm the jar gently in warm water. Keep olive oil cool and dark, and use within a few months of opening.
Orders & Shipping
What does shipping cost?
Shipping within Germany is free. To the rest of the EU it is €14, and free from an order value of €50. Selected international destinations: €20. Express within Germany: €10.
How long does delivery take?
Orders are prepared within two business days. Delivery within the EU typically takes three to seven business days; other destinations vary. Full detail is on our Shipping page.
Which countries do you ship to?
We ship across the EU and to selected international destinations. If your country is not available at checkout, contact us and we will see what is possible.
Will I pay customs or duties?
Within the EU there are no additional duties. For destinations outside the EU, customs charges may apply on arrival and are the responsibility of the recipient. See the Shipping page.
Returns & Refunds
Can I return an order?
Because our products are food, sealed jars are excluded from standard returns for hygiene reasons once delivered. If anything arrives damaged or incorrect, we replace or refund it. The full terms are on our Returns page.
Something arrived broken. What now?
Send us a photo within 14 days of delivery and we will replace the item or refund it, your choice. No need to return the damaged goods.
Gifting
Can I add a gift message?
Yes. Add your message right on the product page. It is saved with your order and confirmed in your cart, then handwritten on a card in the same paper as the box. No prices appear anywhere on a gift parcel.
Is gift wrapping included?
Every collection arrives gift-ready as standard; the box itself is the presentation. If you would like it to arrive additionally wrapped as a gift, tick “Have it gift-wrapped” on the product page. There is no extra charge. See Gifting for the full experience.
Do you ship directly to the recipient?
Yes. Enter their address as the delivery address and your message as the gift note, and it goes straight to them.